Terms of Service

1. OUR AGREEMENT WITH YOU

Our agreement is made on the date we dispatch your goods from our warehouse, details of which you provided on the order form. Only the goods listed on the confirmation of dispatch email sent at the time of dispatch will be included in the agreement. Our agreement includes all correspondence from us to you.

2. PROCESSING YOUR ORDER

We will send a confirmation email by way of acknowledging your order within 24 hours. This email does not constitute acceptance of your order by us. If you have not received the confirmation email in your inbox, please check the spam folder. Alternatively, contact our Customer Services.

If your chosen products are in stock, your order will be processed. We will deduct the price payable for your chosen products plus any shipping charges from your nominated payment method.

Should you not receive your chosen products within 14 days of dispatch, please contact us to let us know by email or by telephone. You will then be given the choice of:

a) Cancelling your order whereupon we will refund the full price you paid, or

b) After a further waiting period as agreed by us, we will dispatch a replacement order provided the goods remain in stock. If no stock is available, we will cancel and refund the order.

If the goods should turn up after the order has been cancelled and refunded or a duplicate order delivered, you must contact us to arrange payment for the duplicate items or to arrange return of the goods.

3. CANCELLING YOUR ORDER

If you wish to cancel your order before it has been dispatched, please contact us via email to do so. We will endeavour to cancel the items.

4. BASIS OF SALE

The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.

Any typographical, clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.

You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.

The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.

Although every care is taken in regards to accuracy of printed media at the time of press sometimes omissions or errors can occur.

5. PRICE OF THE GOODS

The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing. All prices unless otherwise stated are displayed.

We reserve the right to change prices for products at any time without prior notice.

6. RISK AND PROPERTY

Risk of damage to or loss of your chosen products shall pass to you on delivery of them.

Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

7. WARRANTIES

We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.

You warrant that the information entered onto the Order Form is true.

8. FORCE MAJEURE

We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:

Act of God explosion flood tempest fire or accident.

War or threat of war sabotage insurrection civil disturbance or requisition.

Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority.

Import or export regulations or embargoes.

Strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party).

Power failure or breakdown in machinery.

9. GENERAL

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.

10. AFFILIATE/VOUCHER CODES

Voucher codes may at times become available for occasional promotions, if this is the case the voucher codes can only be redeemed with online purchases only. Codes will not be accepted on telephone orders or in shops unless specifically stated.